At New Optics, the goal is satisfied customers who enjoy optimal, worry-free vision. After all, you are purchasing high-quality eyewear.

Should there be anything you are not satisfied with, we would be happy to assist you. Feel free to drop by the store.

As a customer, you benefit from the following guarantees:

• A two-year full warranty against manufacturing defects in your frames or lenses.
  Repair or replacement is free of charge!
• In the event of damage due to wear and tear or improper use of the glasses (e.g., scratched lenses or a broken frame), you receive a 10% discount on replacement costs during the first and second years.
• You can visit New Optics for a free check-up at any time during the lifespan of your glasses. If you wish, New Optics will adjust your frames free of charge for optimal wearing comfort.
• Small parts such as nose pads or screws are replaced free of charge during the first two years.