GENERAL TERMS AND CONDITIONS
NEW OPTICS NV, HAACHTSEBAAN 26 te 3140 KEERBERGEN
- An order is binding only if expressly accepted by New Optics in writing. Cancellation of the order is not possible, except with prior written agreement.
- Goods/services shall be delivered within the timeframe specified in the agreement. Goods remain the property of New Optics until full payment of the principal amount, costs, and interest.
- New Optics is entitled, prior to commencing work and making deliveries, to require prepayment from the consumer to ensure fulfillment of the consumer’s payment obligations.
- The customer must inspect the delivered goods immediately. Regarding any defects in the delivered goods, the customer is entitled to a statutory warranty of two years, calculated from the date of delivery. This provision also applies to installations carried out by New Optics. A customer who discovers a defect and wishes to invoke the statutory warranty must report said defect to New Optics within two months of the date on which the defect was discovered.
In the event of damage due to wear and tear or improper use of the product, the consumer is entitled to a 10% discount on replacement costs during the first two years following purchase.
When purchasing lenses following an eye examination performed by New Optics, the consumer is offered a two-month acclimatization guarantee. This guarantee applies only to the purchase of a complete pair of glasses (frame plus optical lenses) and may be invoked no earlier than one month and no later than two months after the date of purchase. The two-month acclimatization guarantee commences upon delivery to the consumer and expires three months after delivery by the manufacturer to New Optics. The guarantee covers the exchange of products only and does not provide for a refund of the purchase price.
Any claim to a warranty shall lapse if the consumer has performed, or had performed, repairs or other work on the goods supplied by New Optics without New Optics’ permission.
- New Optics is not liable for any damages whatsoever resulting, directly or indirectly, from goods supplied or sold by us. This is without prejudice to the consumer’s statutory rights under Article 4.
New Optics’ liability is strictly limited to the invoice value of the goods or services supplied. Under no circumstances shall New Optics be held liable for any indirect damage such as—but not limited to—loss of revenue, loss of contracts, cost of capital, reduced returns, or any other losses or consequential damages, whether suffered by the customer or by third parties. However, this limitation does not apply in the event of the customer’s death or personal injury resulting from an act or omission by New Optics.
- Unless expressly agreed otherwise in writing, the invoice is payable in cash. In the event of non-payment of all or part of the price, New Optics will formally notify the customer to pay the amount due within a period of 30 days.
If the customer fails to pay within that period, the outstanding amount shall, by operation of law and without the need for any further notice of default, be increased by annual interest of 10% and a fixed indemnity of 10%, subject to a minimum of 25 euros and a maximum of 75 euros.
- Any failure to pay renders outstanding invoices immediately due and payable and entitles New Optics, following a formal notice of default, to either suspend any future deliveries or terminate the agreement, without prejudice to its right to claim damages.
- If one of the parties fails to fulfill its contractual obligations, the other party has the right, after notice of default, to either suspend its obligations or to terminate the agreement without judicial intervention, if no or no useful response to the notice of default is given within 8 working days.
- Your personal data is processed for customer management purposes based on the contractual relationship arising from your order or purchase, and to offer new products or services based on New Optics’ legitimate business interest.
If you do not wish for New Optics to process your data, simply notify New Optics at admin@newoptics.be. You can also use this address to inquire about the data New Optics processes concerning you, and to have that data corrected or deleted. If you disagree with the way New Optics processes your data, you may contact the Commission for the Protection of Privacy (Drukpersstraat 35, 1000 Brussels).
- All agreements are governed by Belgian law, and only the courts of Mechelen have jurisdiction.